Document Type
Article
Publication Date
12-1-2008
Abstract
Despite increasing need for interoperable enterprise-level information systems, achieving interoperability is persistently problematical. Our work highlights social factors as a major contributor to good design, development, and operating practices. The research was conducted at a technologically sophisticated Fortune 50 company where design artifacts suggested by the literature were found to be in place yet good interoperability between systems was not consistently achieved. The data suggest boundary spanners can facilitate interoperability by promoting shared meanings and mindsets that advance acculturation among cross-functional groups. Findings contrast with enterprise systems interoperability literature, which has focused mainly on technological factors to ensure good design and operational capability.
Keywords
technology
Rights
© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.
Department/Center
Design & Innovation
Recommended Citation
Fisk, Alan, "Culture Clash - How Socio-Technical Factors Contribute to Enterprise Information Systems Interoperability" (2008). Student Scholarship. 154.
https://commons.case.edu/studentworks/154