Document Type
Article
Publication Date
6-1-2005
Abstract
The focus of this study is to develop a sense of managements' approach to removing medical error or occurrence reporting barriers within their hospital system. Managers perceive leadership, communication, policy changes, procedure changes, education, training, and feedback as fundamental approaches. Yet, scholarly research indicates a reporting barrier can be attributed a lack of feedback to staff on previously reported errors. The staff not only desires constructive feedback, but views feedback as a means to learn from mistakes. The study findings indicate there are three levels of feedback. Although institutional and managerial feedback is provided, what appears to be missing is the type of feedback individuals need to motivate them to make reports. Moreover, a reporting barrier occurs when the staff does not make the link between their efforts to report and practice improvements. Traditional methods of providing feedback through education and training as motivators may not be enough to meet staff expectancy levels. The concept of expectancy is that the staff expects some type of reward for their efforts to report medical errors and occurrences. Building on previous studies of motivation and expectancy theories, research indicates feedback can provide employees with information that creates awareness of their contribution and increase their level of participation for the purpose of improving the organization's overall effectiveness.
Keywords
medical errors
Rights
© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.
Department/Center
Design & Innovation
Recommended Citation
Gibson, Anna H., "Developing New Knowledge from Health-Care Industry Quality Practices to Identify and Report Patient Incidents" (2005). Student Scholarship. 164.
https://commons.case.edu/studentworks/164