Document Type

Article

Publication Date

5-1-2003

Abstract

In recent years, corporations, government, academia and individuals have devised different ways to use the Internet as a messaging, transaction and service delivery mechanism. In the public sector, the applications designed to serve the public has come to be known collectively as "e-Government", an acronym for electronic government. The applications of e-Government vary according to the focus of the federal, state or local entities that invest in them. While much information is available about the potential for e-Government and "success stories" from early attempts, very little is available in significant detail about the technology adoption process itself. Professionals involved in deploying this relatively new technology have observed gaps between the theoretical possibilities and actual situated practice, and offer different explanations for them. A lot can be learned from a more careful examination of the factors involved in Internet adoption to make the process less haphazard, the results more effective and guarantee a higher return on investment. This project will study a government agency's attempts at e-Government, and will contribute to the understanding of the nuances of adoption practices, issues and results from these early stage attempts.

Keywords

electronic government information -- United States

Rights

© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.

Department/Center

Design & Innovation

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