Document Type
Article
Publication Date
5-1-2008
Abstract
In November of 2001, Wall Street and Main Street were rocked as Enron filed for bankruptcy protection. This was followed by financial and ethical implosions at Arthur Anderson, WorldCom, Tyco, Adelphia, and more recently, Bear Sterns. Today, increased stakeholder distrust is routine. This paper presents a grounded theory research agenda to examine the impact of procedural equity on the restoration of trust with primary stakeholders. Given different levels of trust, the exit, voice, loyalty and neglect (EVLN) typology is used as a framework to understand stakeholder options in the face of distrust. Despite the growing body of literature devoted to stakeholder theory, there is insufficient guidance regarding the process needed to regain the trust of stakeholders. Specifically, the proposed research seeks to understand the impact of procedural equity on stakeholder trust. This research will extend the procedural equity literature to a larger stakeholder body beyond employees. The author also seeks to answer the call in literature to further investigate the role of procedural equity in stakeholder management.
Keywords
stakeholder management, trust, procedural justice, exit, voice, loyalty and neglect typology
Rights
© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.
Department/Center
Design & Innovation
Recommended Citation
Daniel, Rachel Y., "Promises to Keep: Exploring the Impact of Procedural Equity on the Restoration of Trust in Stakeholder-Firm Relationships" (2008). Student Scholarship. 346.
https://commons.case.edu/studentworks/346