Document Type
Article
Publication Date
5-1-2002
Abstract
Teams have become an increasingly critical element in work. The capability of team members' to work with each other will affect the cohesiveness and performance of the team. The sample consisted of 18 study groups within the Executive Masters of Business Administration (EMBA) program at the Weatherhead School of Management at Case Western Reserve University. The emotional intelligence demonstrated by each person was assessed through questionnaires completed in a 360-degree format by the students during their EMBA program. Members of each study group as well as multiple faculty members rated each group's cohesiveness and performance. The frequency of interaction was also collected as a check on the group cohesiveness. The measure of group performance consisted of ratings by group members and faculty that used the study groups in projects, as well as grades faculty assigned to the group projects. Group members' frequency of demonstrating emotional intelligence competencies, as seen by others, was significantly related to group cohesiveness and performance. In particular, Communications, Building bonds, Conflict Management, Leadership, Influence, Empathy, Adaptability, Self-control, Achievement Orientation was related to cohesiveness and Empathy and Achievement Orientation were related to performance as assessed by the students. Influence, Empathy and Achievement Orientation were related to cohesiveness and Empathy and Achievement Orientation were related to cohesiveness and Empathy and Self-confidence were related to performance as assessed by the faculty. The implications for improving team performanance are explored.
Keywords
emotional intelligence
Rights
© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.
Department/Center
Design & Innovation
Recommended Citation
Rapisarda, Brigette Ann, "The Impact of Emotional Intelligence on Work Team Cohesiveness and Performance" (2002). Student Scholarship. 453.
https://commons.case.edu/studentworks/453