Document Type
Article
Publication Date
12-1-2011
Abstract
Hospitals are increasingly challenged to improve healthcare quality while reducing costs but key actors in healthcare, specifically physicians (as leaders or clinicians) and administrators, are not always aligned in how to do it. What emerged in this qualitative analysis were three fundamental areas embedded in systems experience – people, structure, and perception, of which perception is the key driver. Additionally, processes are how people describe systems experiences and moral dilemmas are sources of system tensions. What causes a system to become a living entity – or to function with fluidity versus turbulence – is embedded in people. The centeredness of human interaction and experiences is critical to systems continuously evolving and developing through the dynamic nature of structural influences, human interactions, and responses.
Keywords
systems experience, perception, processes, ethics, people, structure, interactions, interrelationships, interdependencies
Rights
© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.
Department/Center
Design & Innovation
Recommended Citation
Grooms, Heather, "Understanding Systems Experience: The Centrality Of Perception In The Context Of Healthcare Quality And Cost Management" (2011). Student Scholarship. 515.
https://commons.case.edu/studentworks/515