Research Reports from the Department of Operations

Document Type

Report

Publication Date

6-1-1970

Abstract

Scientific analysis of servicing processes has resulted in the development of sequential servicing where in a unit requiring service is processed through a fixed number of stages sequentially. A detailed study of such a system has been presented by Baling. In this paper a large servicing system consisting of a finite number of identical sequential service lines is considered. These lines are operated in parallel but interline transfers of units are made whenever advantageous. Using time homogeneous Markov Chain, a model is developed for analyzing the operation of such a system. It is shown that interline transfers of units result in improved performance of the system. Practical considerations in the implementation of this mode of operation are discussed besides illustrating the model.

Keywords

Operations research, Markov processes, Queueing theory, Production management--Mathematical models, Service industries--Management

Publication Title

Technical Memorandums from the Department of Operations, School of Management, Case Western Reserve University

Issue

Technical memorandum no. 186

Rights

This work is in the public domain and may be freely downloaded for personal or academic use

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