Research Reports from the Department of Operations
Document Type
Report
Publication Date
6-1-1970
Abstract
Scientific analysis of servicing processes has resulted in the development of sequential servicing where in a unit requiring service is processed through a fixed number of stages sequentially. A detailed study of such a system has been presented by Baling. In this paper a large servicing system consisting of a finite number of identical sequential service lines is considered. These lines are operated in parallel but interline transfers of units are made whenever advantageous. Using time homogeneous Markov Chain, a model is developed for analyzing the operation of such a system. It is shown that interline transfers of units result in improved performance of the system. Practical considerations in the implementation of this mode of operation are discussed besides illustrating the model.
Keywords
Operations research, Markov processes, Queueing theory, Production management--Mathematical models, Service industries--Management
Publication Title
Technical Memorandums from the Department of Operations, School of Management, Case Western Reserve University
Issue
Technical memorandum no. 186
Rights
This work is in the public domain and may be freely downloaded for personal or academic use
Recommended Citation
Svestka, Joseph A. and Nair, K.P. K., "Parallel Operations of Sequential Service Lines with Interline Transfer" (1970). Research Reports from the Department of Operations. 410.
https://commons.case.edu/wsom-ops-reports/410