The Servicing Capacity/Quality Control Problem

Authors

Jagadeesh Chandramohan
Peter H. Ritchken
Charles S. Tapiero

Document Type

Report

Publication Date

11-1-1984

Abstract

Product reliability decisions, quality control policies, and warranty and servicing contracts impact costs and profits. The purpose of this article is to simultaneously determine reliability levels, quality control, and post-sales repairing/ servicing capacities, so as to maximize profitability. Based on long-run average profits, and using a renewal theory approach, a framework is developed, whereby the substitution effects of the decision variables can be explored. Specific examples of the procedure are investigated. These include a simple attribute quality control scheme with random production lot sizes and a curtailed sampling scheme with fixed production lots.

Keywords

Operations research, Quality control, Renewal theory, Production management, Sampling (Statistics)

Publication Title

Technical Memorandums from the Department of Operations, School of Management, Case Western Reserve University

Issue

Technical memorandum no. 553

Rights

This work is in the public domain and may be freely downloaded for personal or academic use

Recommended Citation

Chandramohan, Jagadeesh; Ritchken, Peter H.; and Tapiero, Charles S., "The Servicing Capacity/Quality Control Problem" (1984). Research Reports from the Department of Operations. 512.
https://commons.case.edu/wsom-ops-reports/512