Research Reports from the Department of Operations

Document Type

Report

Publication Date

1-1-1972

Abstract

The development and implementation of a measurement model for a system of social service agenci.es is discussed. The system, the Jewish Community Federation of Cleveland, is a voluntary association of a full range of human service agencies. Design and workings of the project team, analysis and structuring of the organizational system, and overall goals of the research are first presented. The measurement model itself is then delineated. Essentially, the model is a device for assembling and synthesizing information on system throughput, priorities, and indicators of "quality" of service. Finally, the information system which supports the model is examined and other issues relating to implementation are discussed. [Likely published circa 1972.]

Keywords

Operations research, Social service--United States--Research, Human services--United States--Case studies, Nonprofit organizations--United States--Management, Jewish Community Federation (Cleveland, Ohio), Organizational effectiveness--Measurement, Management information systems

Publication Title

Technical Memorandums from the Department of Operations, School of Management, Case Western Reserve University

Issue

Technical memorandum no. 283

Rights

This work is in the public domain and may be freely downloaded for personal or academic use

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