Systems and Procedures of Patients and Information Flow in the Outpatient Clinic of a Large Health Center: A Systems Description, Critical Evaluation, and Recommendations for Improvement

Authors

Arnold Reisman
Joao Mello da Silva
Joe Mantell

Document Type

Report

Publication Date

5-1-1976

Abstract

Systems analysis methods were used to describe the existing procedures for patient and information flow in the outpatient clinic of a large metropolitan health center. The procedures were complex, and they fell short of being effective from the physicians’, the patients’, and the administrators’ points of view. They were the result of the dynamics of natural degradation during a period of institutional expansion and extension. The paper delineates, in operationally meaningful terms, the ultimate goals and the objectives for the Patient and Information Flow System as well as the processes to be used to achieve same.

Keywords

Operations research, Hospitals--Outpatient services--Evaluation, Knowledge management, Workflow

Publication Title

Technical Memorandums from the Department of Operations, School of Management, Case Western Reserve University

Issue

Technical memorandum no. 345

Rights

This work is in the public domain and may be freely downloaded for personal or academic use

Recommended Citation

Reisman, Arnold; Mello da Silva, Joao; and Mantell, Joe, "Systems and Procedures of Patients and Information Flow in the Outpatient Clinic of a Large Health Center: A Systems Description, Critical Evaluation, and Recommendations for Improvement" (1976). Research Reports from the Department of Operations. 585.
https://commons.case.edu/wsom-ops-reports/585