Document Type
Article
Publication Date
3-6-2009
Abstract
This study provides quantitative evidence for the feasibility of predicting business results by measuring the concept of Team Health and establishing a relationship with measures of team performance and business outcomes. Dimensions of Team Health are identified and evidence from the research literature on organization behavior and performance is presented to support the validity of the constructs. Mediated relationships among the outcome variables, also derived from research in organizational behavior, are hypothesized and tested. The measurement of Team Health is based on the responses to eleven of fifteen statements collected quarterly in a multi-national defense industry firm from all members of program teams in a company-wide survey of all programs for 2006 and 2007. Given the results of these analyses, the model of Team Health is specified and estimated and evidence is offered for the effect of Team Health on business outcomes including the direct affect of Team Health on program performance, and through the influence of program performance on customer satisfactions, and finally the impact of Team Health on business results.
Keywords
teams in the workplace -- evaluation, team health, program performance, customer satisfaction, business results.
Rights
© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.
Recommended Citation
Eksir, Alexander, "The Influence of Team Health on Business Outcomes" (2009). Student Scholarship. 459.
https://commons.case.edu/studentworks/459