Document Type
Article
Publication Date
5-31-2002
Abstract
The events of September 11, 2001 significantly affected the operations of the U.S. domestic airline industry. The unprecedented two and one-half day, government mandated shut-down of the airline industry was followed by individual company actions that varied from large decreases in their operational capacity to little or no change. This unstable environment provided a unique opportunity to conduct an exploratory study to address the question of how firms and their customers in the airline industry reacted to the direct and ripple effect of an external environmental jolt that affected the entire industry and what accounted for the different firm responses to the same event. This multi-level study, utilizing firm operating and financial data, as well as interviews with industry executives, experts and business and leisure travelers highlighted the pre and post-jolt differences between individual firms' business models, as well as consumer responses to the jolt. "The history of life contains long periods of boredom and short periods of terror." Stephen J. Gould)
Keywords
airlines--United States--management, organizational change--management
Rights
© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.
Department/Center
Design & Innovation
Recommended Citation
Lane, Leonard, "An Investigation of the Direct and Ripple Effect of an Environmental Jolt on the Airline Industry" (2002). Student Scholarship. 78.
https://commons.case.edu/studentworks/78
