Document Type
Article
Publication Date
7-1-2002
Abstract
This paper presents, in ethnographic fashion, observations of service industry craftsmanship in a familiar setting--a barbershop. It then relates these observations to a definition of service industry craftsmanship that is largely constructed from the works of Helms, Becker, and Barley and Orr. The meaning of service industry craftsmanship is then used to highlight implications of this concept to the worlds of practice and scholarship.
Keywords
workmanship
Rights
© The Author(s). Kelvin Smith Library provides access for non-commercial, personal, or research use only. All other use, including but not limited to commercial or scholarly reproductions, redistribution, publication or transmission, whether by electronic means or otherwise, without prior written permission is strictly prohibited.
Department/Center
Design & Innovation
Recommended Citation
Brunsman, Bernard John, "Between Labor and Art: Service Industry Craftsmanship Defined" (2002). Student Scholarship. 92.
https://commons.case.edu/studentworks/92
